Privacy Policy

This privacy policy sets out how richardstow.com uses and protects any information that you give when you use this website.

Richardstow.com is committed to ensuring that your privacy is protected. Should we ask you to provide certain information from which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement and with the requirements laid down by law in the Data Protection Act (DPA) 1998, The Privacy and Electronic Communications (EC Directive) Regulations (PECR) 2003 and the new General Data Protection Regulation (GDPR) 2018.

Richardstow.com may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 2nd May 2018.

What we collect

We may collect the following information:

• Your name, postal & email address, and phone number if you choose to provide it
• Other information relevant to customer surveys and/or offers provided by us

What we do with the information we gather

We require this information to stay in touch with you if you have legitimate interest, or have signed up to our newsletter, for:

• Internal record-keeping and to administer any account that you might have with us.
• We may use the information to improve our products and services to you.
• We may periodically send promotional emails about new work, special offers or other information which we think you may find interesting using the email address which you have provided and given us consent to use.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online. All your information is stored electronically within secure servers.

How we use cookies

A cookie is a small text file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web-page traffic and improve our website in order to tailor it to user's needs. We only use this information for statistical analysis purposes and the data is then removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Alternatively do not dismiss the cookies banner on richardstow.com, as cookies will only be sent if you accept them from the banner. 

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over those other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• If you have previously agreed to us using your personal information for direct-marketing purposes, you may change your mind at any time by writing to or emailing us at info@richardstow.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. 

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small administration fee of £10 + VAT will be payable. If you would like a copy of the information held on you please email the request to studio@richardstow.com

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible. We will promptly rectify any information found to be incorrect.